Refund policy

RETURN & REFUND POLICY

Last Updated: August 17, 2026

At CRAFT SLAT, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased through craftslat.com may be returned, exchanged, or refunded.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the product must:

  • Be in the same condition in which it was received;

  • Be unused and undamaged;

  • Include all original components and accessories;

  • Be returned in its original packaging whenever reasonably possible;

  • Include proof of purchase or the corresponding order information.

2. Requesting a Return

To request a return, contact our customer support team before sending the product back:

Email: support@craftslat.com

Please provide your order number, the product involved, and the reason for the return.

Products should not be returned without first contacting our customer support team.

3. Damaged, Defective, or Incorrect Products

Customers should inspect their orders upon delivery.

If an item arrives damaged, defective, incomplete, or different from what was ordered, contact support@craftslat.com as soon as possible.

Please provide your order number and photographs of the product and packaging when appropriate.

After reviewing the request, we may provide a replacement, refund, or other appropriate resolution.

4. Non-Returnable Products

Certain products may not qualify for return, including:

  • Custom-made or personalized products;

  • Products materially altered after delivery;

  • Products damaged through improper installation, use, handling, or storage;

  • Gift cards, where applicable;

  • Products clearly identified as final sale before purchase, where permitted by law.

Nothing in this section limits mandatory consumer rights provided by applicable law.

5. Refunds

Once we receive and inspect an eligible return, we will notify the customer regarding the status of the refund.

Approved refunds will generally be issued to the original payment method.

After a refund has been issued, additional processing time may be required by the customer's bank, credit-card provider, or payment institution.

Original shipping charges may be non-refundable unless the return results from our error or applicable law provides otherwise.

6. Exchanges

For defective, damaged, or incorrect products, customers may contact us to request a replacement.

Exchanges are subject to product availability.

7. Cancellations

If you wish to cancel an order, contact support@craftslat.com as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment or has been shipped.

8. Contact

For questions about returns, refunds, exchanges, or cancellations:

CRAFT SLAT
Website: craftslat.com
Email: support@craftslat.com